Frequently Asked Questions

If you have questions, please check if they are answered in the Frequently Asked Questions section below. If you cannnot find an answer to your question, please do not hesitate to contact us at sales@bungaflowers.com for further assistance. Thank you!

ORDERING

1. How do I order from Bungaflowers.com?
   
   If you are a first time user, please register with us. Registration can be done at any time, even at the checkout. Browse through our website and select the product which you would like to order and add it to your shopping cart, by clicking on the button "add to cart". You will be able to view the items that you have selected at any time.
   
   Then, when you are ready to make your purchase, click on the checkout button. As registration has been done beforehand, your own details (as per registration) will immediately be displayed. However, for first purchases, you will have to fill in your recipient's details. For subsequent purchases, the details of the recipient that last received your order will automatically be displayed.
   
   After entering the relevant details and submitting, you will be shown a digital receipt which should be printed out. If not, at least do take note of the order number.
   
   
2. How many items can I order?
   
   You can order as many items as you wish but they will all have to be delivered to one recipient. To order for a few different people, you will have make the orders separately.
   
   
3. I have a special request - can that be arranged?
   Yes, we will try to fulfil all special requests to the best of our ability. For simple requests like changing the color of the flower from say, red to white, just put it down in the special arrangements space of the order form and we will try to accommodate the request subject to the availability of the color. However, for more complicated requests, such as arrangements to your specifications, please contact us to find out if it would be possible.
   
   
4. How much in advance can I place my orders?
   
   Typically, our customers do order a few days or 1 week in advance but we do accept orders made even earlier than that. Please note that flowers on special days, such as Valentine's day, cost higher than normal, hence normal prices do not apply here.

PAYMENT

1. How can I pay for my purchases?
   Currently, we only accept online payment via credit card - Mastercard or Visa.
   
   
2. Can I purchase flowers if I do not have a credit card?
   We also accept payment via Maybank2U.
   Account Holder : Tan Kar Yin
   Account Number : 114123552601
   
   
   
3. Is the credit card payment system secure?
   Yes, it is. Our website uses the Secure Socket Layer(SSL) technology for encrypting and sending your credit card details. The system protects your credit card details from being intercepted and used fraudently while the information is in transit over the net.

SHIPPING

1. What are the delivery charges like?
   Please refer to our delivery areas.
   
   
2. How soon can my orders be delivered?
   
   Orders received before 12 noon(GMT +8.00), can be delivered the same day.
   
   Orders received after 12 noon(GMT +8.00), requesting for same day delivery will be delivered the next working day.
   
   Orders received after 12 noon(GMT +8.00) on Saturdays will be delivered on the next working day.
   
   Although we can do same day deliveries, we would appreciate advance orders.

MEMBERSHIP

1. What are the advantages of registering as a member?
   
   As a member of Bungaflowers.com, you will be able to enjoy special "member's only" promotions that we would run from time to time. Furthermore, at the check out, you will only need to fill in the recipient's details once and there will be no more hassle of doing that for subsequent orders to the same recipient as the information would be automatically retrieved and displayed. You will also be able to view your past purchases in order to assist you in planning your orders. Best of all, you will be automatically a member of our very own loyalty programme as a reward to our loyal and regular customers.
   
   
2. What is Bungaflowers.com loyalty programme? (Coming Soon)
   
   It is designed to reward our loyal customers by allowing them to accumulate points with every item that they purchase. With these accumulation of points, they can then enter our 'Free Gallery' to select any of the items there for redemption based on their points accumulated.